This Privacy Notice explains ACE CLAN (“we,” “us,” “our,” “ACE CLAN”) data practices, defines our users (“you” or “your”) privacy options, and describes how your information is collected and used by ACE CLAN.

This Privacy Notice, along with our Cookie Policy, governs your use of the Ace Clan website at https://www.https://aceclan.ca/(“Site”), your communication with us through the chat function, e-mail, or phone, your use of web forms, and any information we may access through social media platforms such as Facebook, Instagram, LinkedIn or Twitter. For this Privacy Notice, we will refer to all of these access points as the Ace Clan (“Ace Clan”).

By using the ACE CLAN, you agree to the terms of this Privacy Notice and our Cookie Policy.

Revisions to the Privacy Notice

We may update this policy from time to time and will mark new versions with a corresponding effective date. We recommend you visit the Site to review any changes in our practices. Your continued use of the System constitutes your agreement to our then-current Privacy Notice.

 What Information is Collected?

 

Information Collected Directly from You

We collect personal information about you when you sign up for a mailing list or sign up or download a catalog, fill out a “Find a Distributor” form, fill out a “Contact Us” form, apply for employment, submit information in connection with requests for quotes or as part of other online services, register for events, post a review, participate in promotions or giveaways, and participate in surveys. The lawful basis for the collection of this information is fulfilling a contract with you and to respond to your inquiries, Ace Clan’s legitimate interests, and/or your consent. We collect: 

• Name;
• Email address, phone number, mailing address, and other contact information;
• Information relevant to your qualifications and eligibility for employment, including education and employment history;
• Financial information necessary to process a purchase or other request;
• Business affiliations; and
• Other information related to your requests or inquiries.

Information Collected Automatically

Some of the personal information we collect occurs automatically. We use tracking technologies such as cookies, log files, and pixel tags to automatically collect information when users visit our System. Our lawful basis for the collection of this data is our legitimate interests, necessary for completing your requests and maintaining a functional System, and/or your consent. We collect:

• IP addresses to measure our website traffic and to help provide a more personalized experience;
• Information regarding your browser and other technical specifications required to use our System;
• Your transaction history relating to the use of our products and services;
• Computer data or files often called “cookies,” may be sent by your web browser and stored on an individual computer to allow our server to “recognize” you through the navigation of the Site, to better serve ads to our users, and for us to credit your account for various online transactions; and
• Computer data files, often called “web beacons” are small files embedded in websites and collected from emails or links on third-party sites that allow our server to evaluate the popularity of those links or the information contained in emails or on third-party sites.

Collecting Information from Children Under the Age of 16

Our Site and System are not designed for children, and we do not knowingly collect information from anyone under the age of 16.

How Is the Information We Collect Used?

We collect information about you to provide you with services and products and to make the System work properly. We use personal information for a variety of purposes related to our business: 

• Providing services and support

Performing the essential functions of the System, including responding to inquiries, fulfilling orders and requests, providing support and troubleshooting, connecting users with distributors, sending users product information, including, but not limited to, quotes and distributor locations, and communicating with users about their use of the System or regarding a user-initiated inquiry on the System.

• Assessing qualifications for employment

Reviewing job applications submitted through the System to assess qualifications for employment with Ace Clan.

• Communicating with users about products or services

Sending or initiating direct marketing programs, such as newsletters, catalogs, or information about new products or services we are offering; using content from social media platforms where users discuss our products or use a hashtag related to our products.

• Personalizing user experiences on our System

Tailoring content on the System based on user location, preferences, and other personalization factors.

• Analytics, advertisements, and System improvement

Tracking information about your visits to our Site or use of the System to allow us to provide better service, use certain online preferences in the aggregate across all users to evaluate the System, and develop additional products and services to offer. We may also use third-party vendors to advertise to our users online. These third-party vendors may display Ace Clan advertisements on other websites based on your internet usage and to inform, optimize, and serve ads based on your past visits to the System or another site affiliated with Ace Clan products or services. You can opt-out of Google Analytics for Display Advertising by using Google’s Ad Settings.

• Compliance with legal obligations

Sharing information to comply with the law or a legal proceeding, such as in response to a subpoena or court order.

Disclosure of Information

We may share information, in the aggregate, regarding your online browsing preferences to evaluate our products or allow the third parties we work with to better serve our users. We will not share personally identifiable information in these instances, other than as described in this Privacy Notice.

 

We will not share your information with third parties to directly market their products to you. We may provide user information to third-party service providers or vendors for:

 

• Initiating direct marketing programs on our behalf;
• Data tracking;
• Maintenance or development of our System;
• Development of online products, services, or customer service, or new product development; or
• Other contracted promotional opportunities are provided to our users.

Sharing with Affiliates and Distributors
We may also share this information with any subsidiaries, distributors, affiliates, assigns, successors, or other related entities and their respective owners. We may share information with distributors for several purposes, including but not limited to, obtaining quotes, finding the appropriate distributor for our users, and enabling the distributor to fulfill or respond to users’ orders or requests. Any distributor website, system, or marketing campaign is governed by the terms of the distributor’s privacy policy and terms of use. 

Legal Requirements      
We may also share your personal information in connection with law enforcement requests or in response to investigations, subpoenas, court orders, or other legal processes to establish or exercise our legal rights or defend against legal claims, or as otherwise required by law. In these instances, our lawful basis for disclosing your information is our legal obligation.

Business Transfers

We may also disclose your information to a third party as part of reorganization or a sale of the assets of Ace Clan or its subsidiaries or divisions.  Any third party to which Ace Clan transfers or sells the System or related assets will have the right to continue to use the personal and other information that you provide to us.

 Third-Party Websites and Links

Our System may contain links to other websites. These websites may have privacy policies different from our Privacy Notice. The System may also contain specific social media icons or widgets. Although you can view the material we have linked to, you may have to create an individual account or register to use these third-party social media sites to use interactive features. Any interaction on social media or other third-party websites is governed not by this Privacy Notice but by the terms of use and privacy policy of the particular platform.

 How is User Information Protected?

We maintain administrative, physical, and technical safeguards for all user information collected in our System.

 Data Subject Rights

European Union data subjects may have certain rights under the GDPR. If you are a European data subject, you may exercise any lawful rights you may have under the GDPR by emailing us at contact@aceclan.ca.

Right of Access

You may have the right to access data collected about you. To request access to what information we have collected about you and how it has been used, please contact us.

 Right of Rectification

You may have a right to correct any incorrect or incomplete information we have about you. To request a correction, please contact us.

 Right to Erasure

In certain circumstances, you may have the right to request that we delete your personal information. To request erasure, please contact us.

 Right to Restrict Processing

In certain circumstances, you may have the right to restrict the processing of your personal information. To exercise your right to restrict processing, please contact us.

 Right to Data Portability

You may have the right to receive personal data we have collected from you in an accessible format. You may also have the right to have the personal information we have collected from you transferred to another controller. To submit a request, please contact us. 

 Right to Object

You may have the right to object to the processing of your data for direct marketing purposes. To object to the processing of your data, please contact us.

 Rights Related to Automated Decision Making Including Profiling

You have the right not to be subject to a decision based solely on an automated process (no human involvement) that produces legal effects or significantly similarly affects you. We will not make these types of decisions by solely automated processes. If you believe that an automated decision-making process was applied to you, please contact us.

 Your Other Options

While we work hard to use and disclose our users’ personal information only for the purposes identified above, you can choose not to provide personal information or limit the personal information obtained by us as follows:  

 

• You may have your contact information removed from our marketing lists to inform users of new or relevant products, services, and special offers by clicking on the unsubscribe link in any communication received from us, or by emailing us at info@highbarbrands.com;
• You may limit the collection of “cookies” and similar technologies through your browser settings. However, this may disable our ability to provide you with the most relevant products or information regarding the System; and
• You may limit the ability of Google Analytics to track your online activity through Google’s Ad Settings.

 International Data Processing

Ace Clan is located in the Canada and all data related to the System is collected and processed by Ace Clan in the Canada. If you are not located in the Canada, your data will therefore be transferred to, processed, and stored in a country outside of the country where you live. By submitting your personal information to us, you are consenting to the processing of your personal information in the Canada.

For European Union data subjects, all personal data will be processed for lawful purposes in accordance with the General Data Protection Regulation (GDPR) and as described in this Privacy Notice. If your information is only collected based upon your consent and not for other lawful purposes, you may be entitled to withdraw consent by contacting us at info@highbarbrands.com. Such withdrawal does not affect the lawfulness of the processing prior to the withdrawal of consent. Further, withdrawal of consent does not affect the processing of information based on other lawful bases of processing other than consent.

 

We encourage you to contact us regarding any issue, concern, or complaint at contact@aceclan.ca. European Union data subjects may file a complaint with a data protection authority regarding our processing of your personal data. For more information, please contact your local data protection authority.

 Your Canada Privacy Rights

If you are a Canada resident, you have certain rights under Canada Consumer Privacy Act and other data protection laws, including:

• The right to know the sources of your personal information we have collected in the last twelve months, what we use that information for, whether it is being disclosed or sold, and to whom it is being disclosed or sold.
• The right to “opt-out” of Ace Clan’s sale of your personal information to any third parties.
• The right, with some exceptions, to have your personal information deleted from Ace Clan’s possession or control.
• The right to receive equal service and pricing from Ace Clan even if you exercise any of your privacy rights.

You may submit requests for access or erasure of your personal information by calling (+1) 437-425-7700 or emailing contact@aceclan.ca. 

If you submit a request for access or erasure of personal information, you will be required to verify your identity by answering certain questions. We will not disclose or delete any information until your identity is verified.

If you are making a request for erasure, we will ask you to confirm again that you want us to delete your personal information before processing your deletion request.

If you are making a request for access, we may not be able to provide specific pieces of personal information if the disclosure creates a substantial, articulable, and unreasonable risk to the security of your personal information, your account with us, our network, or the System.

You may designate an authorized agent to submit a request on your behalf by providing that agent with your written permission. If an agent makes a request on your behalf, we may still ask that you verify your identity directly with us before we can honor the request.

Agents making requests on behalf of Canada residents must verify the request by submitting written authorization from the individual. We will not honor any requests from agents until authorization is verified.

Our response to a request is at no cost to you. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.

If you are under 18 years old, a Canada resident, and a registered user of any Site where this policy is posted, Canada Business and Professions Code Section 22581 permits you to request and obtain the removal of content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to contact@aceclan.ca. Your submission does not ensure complete or comprehensive removal of what you have posted and the law may not require or allow removal even if requested.

Do Not Track Signals

The System does respond to Do Not Track signals at this time. If a user has the Do Not Track option enabled, the System will not track and analyze your behavior on the System. However, third parties affiliated with the System through advertising and other relationships may not respond to Do Not Track signals. We are not responsible for third-party affiliates’ responses to Do Not Track signals. Users should check third-party privacy policies to determine how they respond to Do Not Track Signals.

 Contacting Us

For additional information pertaining to our Privacy Notice or any of our data practices, or to submit a request, please contact:  

ACE CLAN

12449 Old Kennedy Rd. Caledon, Ontario – L7C 2G9, CANADA

(+1) 437-425-7700

contact@aceclan.ca